Many golf clubs are continuously looking for growth and have difficulty understanding the importance of cultivating loyal customers. Every golf club has customers, your members are simply repeat customers, your green fee players are new customers or repeat customers and all enquiries are future customers. So how much time and investment does your golf club spend measuring customer satisfaction? If the answer is, “We send out an annual survey to our members” or even worse, “We don’t do anything, what’s the point?”, then you seriously need to click on the link below to download a great resource to help you establish a Net Promoter Score®.
Gender Equity, Tee Times & Membership Options
Common Volunteer ChallengesIs your club volunteer ready?Template - Advert for volunteer coordinatorTemplate - Volunteer survey Volunteer coordinator position outlineR3 Database
Communication with volunteers
Click below regions for more details
With a wide range of partners on board at New Zealand Golf we have managed to secure a number of benefits which are available to your club as well as affiliated members.
The Government is looking to change New Zealand’s workplace health and safety culture with a new Health and Safety at Work Act that will come into force midway through 2015. The aim of this legislation change is to substantially reduce work-related harm in New Zealand. The Bill is still at the Select Committee stage and the content of the Bill may change again. However it is important that we as a golf industry are prepared for these changes. The Community Golf Team are taking this area of golf club compliance very seriously and have researched the internet and government organisations to provide golf clubs with the best guides and resources.
Sport New Zealand - H&S Reform Summary
H&S Good Governance Practices Guidelines H&S Diagnostic Questions for Directors H&S Actions for Directors H&S Managing Risks H&S Guide for SMEs
Within the remuneration survey additional information is displayed on employees and volunteers within the sector which will contribute to future assessment on the total value of the golf economy in New Zealand.
It is a blueprint for how New Zealand Golf will achieve the desired outcomes of its strategic framework which is built on the twin pillars of growing and supporting the game.
“We believe that this Community Golf Plan has the potential to be a game-changer,” said Kenny Halliday, the National Community Golf Manager.
“We are looking forward to taking some significant steps towards achieving the vision that golf is New Zealander's favourite pastime.”
The Report was prepared for New Zealand Golf (NZ Golf) to provide strategic direction for golf facilities throughout New Zealand. The intent of the project was to enable NZ Golf to make informed and objective decisions in relation to investing in, or supporting investment in, golf facilities throughout New Zealand. The research was hugely valuable for NZ Golf and affiliated clubs looking to change their strategic direction and club offering. It outlines the issues that are specific to different regions and the challenges and the barriers that golf clubs need to implement to achieve a successful and sustainable future.
The project was designed so that the following aims could be achieved: Increased participation in golf; Establishment of a financially sustainable network of quality golf facilities throughout New Zealand; Increased utilization of golf facilities; and clarity for key stakeholders in golf facilities in relation to their role in owning and operating golf facilities.
Once the New Zealand golf community has had a chance to read this report New Zealand Golf will facilitate a forum to discuss the relevant findings.
To download a copy of the executive summary: CLICK HERE
To download a copy of the full report: CLICK HERE
Governance 101 | What?
New Zealand Golf is leading an initiative to create a stronger community through the sharing of information in Case Studies from successful golf clubs around the country.
The Case Studies are designed to celebrate innovate thinking and success in clubs and communities around New Zealand.
They are also a key way that clubs, communities and regional sports trusts can learn from each other through effective practice and relevant findings for all golf clubs.
The Case Studies are based on the 10 categories of; Membership Modelling, Membership Recruitment, Membership Retention, Participation Programs, Junior Environment, Female Environment, Family Environment, Outside of Golf, Golf Course Development and Great Customer Service.
Constant change and how to avoid it. The Observations of a Club Capability ManagerCLICK HERE
New Zealand Golf Case StudiesCLICK HERE
Using Online Reviews to Win New CustomersCLICK HERE
Live five years longerCLICK HERE
Pathway into GolfCLICK HERE
Member Satisfaction - What are the keys to keeping your members happy?CLICK HERE
The 7 Pillars of InclusionCLICK HERE
The value of surveying your membersCLICK HERE
It's review time... what do I ask?CLICK HERE Attachment - 11 Questions CLICK HERE
So what's happening out there?CLICK HERE
Using Facebook to Promote your clubCLICK HERE
Simple and Effective Email CommunicationCLICK HERE
Thoughts from the TopCLICK HERE
Food Safety RegulationsCLICK HERE
DotGolf Membership SystemCLICK HERE
The course for all golf club managersCLICK HERE
Disability GolfCLICK HERE
The online course every golf club committee needsCLICK HERE
Time for changeCLICK HERE
To participate in the Case Studies Competition and share your own success story or stories: CLICK HERE
n3 (GSB) - GROUP BUYING POWER
New Zealand Golf has sponsored an Association membership with n3 on your behalf to help reduce your Golf Club’s operating costs. n3 have recently rebranded from GSB; their membership help Clubs save money with access to discounted pricing at over 100 well known nationwide suppliers. Clubs can access the n3 discounts by linking your credit accounts to n3 discounts or using the Trade Cards for “cash” – eftpos/ cheque or credit card transactions in store.
The program started in October 2012 and I’m pleased to say n3 has delivered over $50,000 in savings to Clubs in the first 12 months for n3 linked credit account spend. In addition the n3 (GSB) Trade Card has delivered more savings and I hope you’ve made good use of these cards for cash transactions.
n3 as a group have saved their 12,000 members over $300 million in the last 5 years. There’s plenty of scope for Clubs to make more use of this New Zealand Golf sponsored Membership so please support this program.
The most popular suppliers used by Clubs (on account) include: NZ Safety, Officemax, Placemakers, Bunnings, BOC Gases, PGG Wrightsons and Southern Hospitality. FYI n3 have recently appointed Davis Trading as their new groceries, fresh and frozen food supplier – available NZ wide.
· To activate your n3 membership for business discounts, if you haven’t already, then find out more at: http://www.n3.co.nz/how-it-works or contact n3 directly as below.
· n3 have a new website: www.n3.co.nz
The website makes it easier for you to find suppliers, request quotes, open accounts, and have your current pricing benchmarked. You can use your existing username and password to log in and download your clubs individual savings report.
To login, request a new login or reset your password go to http://www.n3.co.nz/member-login
· · Trade Cards and Employee Benefits: if you have a Trade Card or Employee Benefits cards with old branding, these can still be used until their expiry.
If you need any help getting started with n3 or have any questions, please contact the n3 team directly at
firstname.lastname@example.org or 0508 20 30 40
GCPLA - Golf Club Public Liability Assistance
GCPLA is a New Zealand Golf established service for golf clubs throughout New Zealand. GCPLA provides Public Liability protection for golf clubs. It also provides cover for members legal liability while playing on any recognised golf course within New Zealand. For example, damage to adjoining property by errant golf balls.
To view a summary of GCPLA, it's benefits and how you can be a part of it, click here
For more information, please contact: Brett O’Malley, Aon New Zealand, E: email@example.com, P: (04) 819 4096
GEAP - Golf Equipment Assistance Programme
GEAP is a New Zealand Golf established service to serve the interest of golfers throughout New Zealand. It provides compensation for golf equipment that is outside the scope of cover provided by household or personal effects insurance.
To view a summary of GEAP, it's benefits and how you can be a part of it, click here
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